Improving content quality, strengthening compliance and eliminating hours of manual work
RainFocus needed to streamline content reviews and enforce vital quality standards.
Turning to Workflows for Confluence, they gained "superpower" control over their documentation.
Turning to Workflows for Confluence, they gained "superpower" control over their documentation.
We can now verify every piece of content that gets added – that’s like a superpower
At a glance
RainFocus, a next generation marketing software platform working with Fortune 1000 companies, was finding it increasingly difficult to maintain content quality using manual processes in Confluence.
With a growing volume of high-impact, client-facing documentation, the company needed a tool to embed automated and scalable review, approval and publishing processes.
The solution?
Discover how RainFocus slashed hours of manual processing, improved content quality, and enhanced governance across teams, with just one app.
The
Customer
Name RainFocus
Industry Software / SaaS
Founded 2013
HQ Utah, USA
Use case Quality assurance and compliance at scale, when managing client-facing documentation and information storage in Confluence
The Challenge
Lack of visibility across content status, review progress and overall document quality
Managing manual permissions increasing the burden on teams
Inconsistent writing abilities and formatting standards becoming difficult to manage, with multiple contributors from different departments
With over six years of experience using Confluence, the RainFocus teams were no stranger to the platform.
But as they began using Confluence as a centralized hub for managing documentation – from internal HR policies to public-facing help content – they needed a way to enforce quality, consistency, and governance across all content, without introducing an unmanageable manual task load.
Did you know?
The Solution
Workflows for Confluence was introduced to RainFocus by their newly hired Product Documentation Manager, who had worked with Confluence for over 15 years.
They quickly recognized that Workflows for Confluence was the ideal solution to automate and manage review processes at scale in Confluence.
With Workflows for Confluence, the RainFocus team was able to:
Tailor custom workflows to each team’s documentation process, using the easy no-code, drag-and-drop workflow builder
Identify content types at a glance through automated status labelling and template tagging, saving time and manual processing
Ensure only authorized users could change content after final review, using permission automation
Add a layer of governance and peace of mind to the entire document lifecycle
We wanted to have contributors from all across the company, and use Workflows for Confluence as a way to both track where content was, and keep the quality high
Put simply, it’s just a great tool that can do lots of things to enhance documentation quality and control
The Results
Workflows for Confluence became a central part of RainFocus’ documentation operations, acting as a quality gate and time-saving tool rolled into one. As a result, RainFocus were able to:
*estimates are based on statistics produced by AIIM, McKinsey Global Institute and Salary.com
Try it today
for Confluence
Find out how our superpower app can help bring order to your documentation, keep you compliant, and build customer confidence with every page you publish.
